We want you to love your desk setup. If something isn’t right, our returns and refunds policy is simple and fair.
30-day returns
Our refund and returns policy lasts 30 days from the date you receive your order. If 30 days have passed since delivery, we can’t offer a full refund or exchange.
To be eligible for a return, your item must be unused and unopened, in the same condition you received it, and in its original packaging. Please include your receipt or proof of purchase with your return.
How to start a return
Please contact us first through our Contact Us page before sending anything back. Tell us your order number and the reason for the return, and we will confirm the return and give you the return instructions. Please do not send your purchase back to the manufacturer.
Damaged or wrong items
If your item arrived damaged, defective, or is the wrong item, please contact us right away and send us a photo of the item and its packaging. Damaged or wrong items will be replaced or refunded — you will not be charged for the return shipping in these cases.
Refunds
Once your return is received and inspected, we will email you to let you know it arrived and whether your refund was approved. If approved, your refund will be processed and a credit will be applied automatically to your original method of payment. Please allow a few business days for the credit to appear, depending on your bank or card issuer.
If you haven’t received your refund yet, first check your bank account again, then contact your card issuer or bank — it may take some time before a refund is officially posted. If you have done all of this and you still haven’t received your refund, please contact us.
Return shipping
You are responsible for paying the return shipping costs unless the item arrived damaged, defective or wrong. Shipping costs for your original order are non-refundable, and the time it takes for your exchanged product to reach you may vary depending on where you live. If you are returning a more expensive item, consider using a trackable shipping service or purchasing shipping insurance.
Sale items and exchanges
Only regular-priced items may be refunded. Sale items cannot be refunded. We only replace items if they are defective, damaged, or the wrong item.